Terms of service

B2B DEVELOPMENT & PRODUCTION TERMS

1. Scope

MANTAP provides custom B2B apparel development, sampling, manufacturing, quality-control and related production services.

Every project is individually developed and quoted according to its design, materials, construction, quantity, sizes, branding, production method and delivery requirements.

Content shown on the MANTAP website is for informational and portfolio purposes and does not constitute a binding quotation.

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2. Quotations

All prices are provided through an official quotation, invoice, Statement of Work or other written project confirmation.

Pricing may change if the Client changes:

  • Design, Quantity, Construction, Fabric, Trims, Printing, Embroidery, Packaging, Sizing, Delivery Requirements or other Agreed Specifications
  • Unless otherwise stated, Quotations remain subject to material availability and Production Capacity

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3. Minimum Order Quantity

Our standard minimum order quantity is:

  • 25 pieces per style
  • Unless a different MOQ is stated in the quotation
  • Certain fabrics, Manufacturing methods, Custom dyes, Prints, Trims or Suppliers may require a higher MOQ

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4. Development Stage

Custom projects may begin with a paid Development Stage.

This may include:

  • Creative direction, Design development, Technical drawings, Tech packs, Pattern development, Material sourcing, Color development, Artwork preparation and Sample coordination
  • Development fees must be paid before development begins
  • Development fees are non-refundable once development work has started

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5. Intellectual Property During Development

Client-supplied logos, trademarks, artwork and brand materials remain the property of the Client.

The Client confirms that it has the legal right to provide and use those materials.

MANTAP retains ownership of its pre-existing methods, Systems, Templates and Know-How.

Ownership or usage rights relating to custom designs, artwork, patterns or technical files created specifically for a project will be determined by the applicable quotation or project agreement and full payment of the relevant development fees.

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6. Samples

Sample production may be charged separately.

A sample is intended to validate:

  • Fit, Construction, Material, Branding, Measurements, Color, Workmanship and other project specifications before bulk production
  • Sample pricing and timing depend on the project

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7. Client Approval

Bulk production begins only after the Client provides written approval of the relevant:

  • Sample, Design, Material, Specifications, Measurements, Artwork, Sizes and Quantities.
  • Email and WhatsApp approvals are accepted as written approval.

Once approval has been provided, changes may require:

  • Additional development fees
  • Additional sample fees
  • Increased production costs and/or revised timelines

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8. Size & Quantity Confirmation

Before bulk production, the Client must confirm:

  • Final quantities
  • Size breakdown
  • Artwork placement and All Relevant specifications

MANTAP is not responsible for incorrect quantities or sizes supplied and approved by the Client.

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9. Production Payment

Payment schedules are specified in each quotation.

Unless otherwise agreed:

  • 50% deposit before bulk production
  • 50% balance before dispatch

For large, complex or material-intensive projects, MANTAP may require a different payment structure, including:

  • 75% before production
  • 25% before dispatch

The project-specific quotation always takes precedence.

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10. Production Start

Production timing begins only after MANTAP has received:

  • Required payment 
  • Final approvals
  • Confirmed quantities 
  • Confirmed size breakdown
  • Approved artwork and all required Production information.

Delays in approvals or information supplied by the Client may extend the production timeline.

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11. Materials

Fabric and trim availability may change.

If an approved material becomes unavailable before purchasing, MANTAP will propose an appropriate alternative for Client approval.

Natural fibers, dyed fabrics, handmade materials and certain custom production processes may have minor variations between batches.

Reasonable material variation is not automatically considered a manufacturing defect.

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12. Manufacturing Tolerances

Custom garment manufacturing involves reasonable production tolerances.

Minor variations may occur in:

  • Measurements
  • Stitching
  • Color
  • Placement
  • Texture and Finishing

Any specific critical tolerances must be confirmed in the technical specifications before production.

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13. Changes After Approval

Changes requested after:

  • Sample approval
  • Material purchasing
  • Cutting or production commencement may not be possible
  • Where possible, they may incur additional costs and revised timelines

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14. Cancellation

Development work already started is non-refundable.

If a bulk order is cancelled after materials have been purchased or production has started, committed costs and completed production remain payable.

Any refund of uncommitted amounts will be assessed individually according to actual costs incurred.

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15. CUSTOM ORDERS — NO CHANGE-OF-MIND RETURNS

This is one of the most important sections.

Every MANTAP order is produced specifically for the Client.

Products are made according to approved designs, materials, quantities, sizes and specifications.

Therefore custom-made products:

CANNOT BE RETURNED OR REFUNDED DUE TO CHANGE OF MIND

This includes dissatisfaction based solely on previously approved:

  • Design, Color, Size breakdown, Quantity, Branding or Material Choices
  • MANTAP is not a retail store selling stocked products
  • This is why a standard retail return policy does not apply

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16. Manufacturing Claims

Any manufacturing issue must be reported within:

7 BUSINESS DAYS FROM DELIVERY

The Client must provide:

  • Photographs, 
  • Affected quantities
  • Clear description of the issue

MANTAP will investigate valid claims.

Depending on the circumstances, an appropriate remedy may include:

  • Repair
  • Replacement
  • Reproduction
  • Credit or another commercially reasonable solution

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17. Quality Control

MANTAP performs quality control according to the relevant project requirements.

Quality-control procedures may include:

  • Measurement checking
  • Construction inspection
  • Artwork placement
  • Stitching and finishing
  • Labeling and Packaging checks

However, QC does not eliminate normal manufacturing tolerances.

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18. Shipping

Worldwide delivery is available.

Shipping, Insurance, Duties, Import Taxes, Customs Charges and Local Destination Fees are charged separately unless specifically included in the quotation.

Delivery estimates are not guarantees where delays are caused by carriers, customs authorities or circumstances outside MANTAP’s reasonable control.

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19. Client Delays

If the Client delays approvals, payments, quantities, sizing information or artwork, production and delivery dates may move accordingly.

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20. Confidentiality

MANTAP will treat commercially sensitive Client materials and project information as confidential where appropriate.

MANTAP will not publicly use a Client’s brand name, logo or identifiable confidential project materials for commercial advertising without appropriate permission.

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21. Portfolio Use

Where permission is granted, MANTAP may photograph or document completed work for:

  • Portfolio
  • Website
  • Social media
  • Case studies and Marketing

Paid advertising use of a Client’s name, logo or identifiable project may require separate approval.

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22. Third-Party Suppliers

MANTAP may work with selected factories, artisans, fabric suppliers, printing facilities, embroidery specialists and logistics providers in order to complete Client projects.

MANTAP remains responsible for managing the agreed project scope with the Client.

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23. Force Majeure

MANTAP is not responsible for delays caused by events outside its reasonable control, including natural disasters, government actions, transport disruption, customs delays, supplier interruption or other force-majeure events.

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24. Acceptance

Payment of a Development Fee, Sample invoice, Production deposit or other Project invoice.

Constitutes acceptance of the applicable quotation and these Terms unless otherwise agreed in writing.

If a signed agreement, Statement of Work or project-specific quotation contains terms that differ from these website Terms.

The project-specific document takes precedence.

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25. Company

PT MANTAP HANDMADE BALI - INDONESIA

Company and vendor documentation is available to qualified Clients upon request.