Privacy policy

PT MANTAP HANDMADE BALI (“MANTAP”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal information collected through our website and business communications.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide when you:

  • Submit a Project Inquiry
  • Request a consultation
  • Contact us by email, WhatsApp or website form
  • Upload project references, briefs, logos, drawings or other files

This information may include:

  • Name;
  • Company name;
  • Job title;
  • Email address;
  • Telephone / WhatsApp number;
  • Country;
  • Industry;
  • Project requirements;
  • Estimated quantities;
  • Uploaded project files and references;
  • Other information you voluntarily provide.

Our website may also automatically collect limited technical information such as browser type, device information, IP address, website activity and cookie information through our website platform and analytics tools.

2. How We Use Information

We may use your information to:

  • Review and respond to project inquiries;
  • Arrange consultations;
  • Prepare quotations and proposals;
  • Evaluate development and production requirements;
  • Communicate regarding current or potential projects;
  • Provide customer support;
  • Improve our website and services;
  • Measure website and marketing performance;
  • Maintain business records;
  • Comply with applicable legal or regulatory requirements.

We do not sell personal information to advertisers or unrelated third parties.

3. Project Files & Confidential Information

Project briefs, drawings, brand guidelines, logos, technical files and other materials submitted through the website will be used only as reasonably necessary to evaluate or manage the relevant project.

Commercially sensitive project information will be treated with appropriate confidentiality.

4. Cookies & Analytics

Our website may use cookies and similar technologies required for website functionality, performance, analytics and marketing measurement.

Where applicable, visitors may manage cookies through their browser settings or available cookie controls.

5. Service Providers

We may use trusted third-party service providers to operate our website and business systems, including website hosting, Shopify services, analytics, file storage, communications and marketing technology.

These providers may process information only as necessary to provide their respective services, subject to their own privacy and security obligations.

6. International Data Processing

Because MANTAP works internationally and may use technology providers located in different countries, personal information may be processed or stored outside the country in which it was originally submitted.

Where required, we take reasonable steps to ensure such processing is handled in accordance with applicable data-protection requirements.

7. Data Retention

We retain personal and project information only for as long as reasonably necessary for:

  • Responding to inquiries;
  • Managing projects;
  • Maintaining commercial records;
  • Fulfilling contractual obligations;
  • Meeting legal, accounting or regulatory requirements.

Information that is no longer required may be deleted or anonymised where appropriate.

8. Data Security

We take reasonable organisational and technical measures to protect personal information from unauthorised access, disclosure, alteration, misuse or loss.

However, no internet-based system can guarantee absolute security.

9. Your Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Update your information
  • Withdraw consent where processing is based on consent
  • Request deletion of eligible personal information
  • Object to or request restriction of certain processing

Requests may be made using the contact details below.

10. Third-Party Links

Our website may contain links to third-party websites, social networks or services.

MANTAP is not responsible for the privacy practices or content of third-party websites.

11. Children

This website is intended for business users and is not designed to knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy when our services, website functionality or legal requirements change.

The latest version will always be published on this page with the updated revision date.

13. Contact

For privacy-related requests or questions:

PT MANTAP HANDMADE BALI
Indonesia
Email: mantapbrandbali @gmail.com